FAQ

Daycare & Boarding

What time is check-in & checkout if i'm boarding my dog?

Check-in is at anytime during normal business hours. Check out is by 12p. If you choose to pickup after 12p, a half day of daycare rate will be applied to your final bill.

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We do encourage you to bring your pup earlier in the day when they start boarding, so they have plenty of time to run off all their energy!

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My dog is sick, can they still come to daycare?

If your dog is sick, please do not bring them. If our staff notices any sort of irregular stools or other signs of illness, your dog will be separated and isolated immediately. We do this to help keep the facility clean, and keep our other play pups safe. Depending on the severity, you or your dog's emergency contact may be called so the dog can be picked up. If we do notice sever illness or issues continuing to get worse and cannot get in contact with you or your emergency contact we will take your dog to our local veterinarian at your (owners) cost.

I'm visiting from out of town, can I still bring my dog in for daycare or boarding if I don't have time for an evaluation?

We understand that sometimes life can take you (and your pup) to new places and you may not have time for an evaluation. If your dog has previously stayed with another daycare/boarding facility, we can accept references from them in place of an evaluation.

Do dogs ever get hurt?

It is not unusual that during normal play, a dog may get small scratches, nicks, or lose a bit of fur. Our staff is well trained in managing play when it may get too rough. We do have onsite dog first aid kits. While more serious injuries are very rare, if serious treatment is needed, we will contact you or your emergency contact, and rush your pup to our partnering veterinarian. Please note, that in an effort to provide transparency to our pup parents, any scratches that are sustain (small or large) will be reported during pickup.

My dog eats lunch. Can they be fed during daycare?

Yes. Please have it in a clearly labeled in a container.

Can you administer medication to my dog?

Yes. We are happy to assist for a small fee. All medications must to be brought in their original containers or packaging with clear instructions on dosage.

Additional Fees:

Insulin: $5/per injection

Please do not premix any sort of medications into food prior to arrival.

What do I need to bring if my dog is boarding?

We provide raised beds for your dog's to stay with us. We do allow 1-2 personal items such as a blanket or toy to make your pups stay more comfortable and familiar. We do offer in-house dog food for an additional $3 per meal, however you are more than welcome to bring food from home. Please have it in a clearly labeled container, with enough portions for their entire stay. We do have a fridge to store wet food.

What do you do during the evaluation test?

All new daycare and boarding dogs are required to go through a 4 hour evaluation. This helps ensure that your dog gets to know the daily routine of Doggie Howser and our staff. Some things that we look for during our evaluation:

How your dog interacts with other dogs and staff
Is your dog anxious when entering and leaving our playrooms
Does your dog know basic commands
Does your dog show aggression towards other dogs or staff
Does your dog understand social cues from other dogs

What can I expect after picking up my dog from daycare or boarding?

Many dogs experience fatigue, excessive thirst, and potentially soreness. There is nothing to worry about, as this is fairly typical. When at daycare/boarding your pup experiences an increase in social encounters, and exercise than what a typical day at home may provide.

Does my dog get to go outside?

Yes absolutely. Doggie Howser's facility has been built specifically for the dogs! Our outdoor play yards are shaded by two large pecan trees, outfitted with K9 dog turf and surrounded by 6ft privacy fences.

Worried about the Texas heat? We've got you covered. We do have indoor air conditioned space for the dogs to cool down. When outside each of our outdoor play yards are equipped with water bowls and splash zones!

How old does my dog need to be qualify for daycare and boarding?

Dogs must be 4 months or older.

Does my dog need to be spayed/neutered?

All dogs over 12 months of age must be spayed or neutered to participate in daycare. If your dog is already a current club member and turns 12 months old without being spayed or neutered, they will no longer be allowed in large-format group play. If you wish to continue daycare or boarding services with us, we require a medical note from your veterinarian explaining why they recommend waiting or not spaying/neutering your dog. On a case-by-case basis and with team approval, we are open to creating small, curated playgroups for your dogs, allowing several play sessions throughout the day. Unfortunately, we are not accepting new dogs over 12 months of age that are not spayed or neutered at this time.

Do I need a reservation?

Initial evaluations and boarding require reservations. Reservations for daycare are not required, but are highly encouraged so that we can ensure we have adequate staff to create safe and fun environment. At the moment we do accept walk-in daycare pups, however as we grow we may move to a reservation only system. If you do choose to walk-in with your pup, we do encourage you to call ahead to ensure there is space available.

Can I tour the facility?

Yes. We want you to feel as comfortable as possible when leaving your dog in our care. Please note that we do offer limited tour times as it is our goal to maintain a stable environment for our daycare and boarding patrons.

Do you have any breed restrictions?

No, we welcome all breeds a Doggie Howser. Please note that your pup must pass an evaluation test before they can participate in daycare or boarding.

Grooming

How long will my appointment take?

Each service varies in time based on size and temperament of the dog:
Bath & Brush: 1-1.5 hours, The Clean Up: 2-3 hourso Dogs Day At The Spa: 3-4 hours

Bath & Brush: 45 mins - 90 mins
The Clean Up: 60 mins - 2 hours
Dogs Day At The Spa: 90 mins - 3 hours

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Why is my bill higher than the estimate?

Our grooming services are billed based on the assumption that grooming coat has been maintained, if your pups coat will require more attention, an additional charge will be added. Please note, that we will try and contact you if additional grooming will be needed.

Do you pluck ears?

We do not. However we do offer trimming of the hair around the ears.

What is your cancellation policy?

We require a 24 hour cancellation policy prior to your reservation, if you are unable to make it, or are a no show, you will be charged 50% of the original grooming amount.

My dog doesn't attend daycare or boarding, can I still use Doggie Howser's grooming services?

Yes. You are more than welcome to only use our grooming services. You will need to create an online account, which will then allow you to book an appointment

What vaccinations are required?

Rabies is the only vaccine required for grooming customers. Please note, if you intend to use any of Doggie Howsers daycare or boarding services on the same day, then Bordetella and Distemper (DHPP) are also required.

Dog Training

Do you offer group classes?

At this time we do not. We do offer day school where your pup is pulled several times from daycare to work on 1-2 skills with our trainer.

What style of training do you practice?

At Doggie Howser our goal is to set you and your dog up for success and long-lasting results.We strive for thoughtful programs that positive reinforcement methods and strategic management solutions. Our approach is focused on prioritizing key mental health elements in your dog to achieve lasting behavior change while encouraging motivation to learn.

Events

Can I bring my own food and drink?

Yes. This is your private event, so feel free to bring any additional food or beverages.

Will staff be present at my event?

Yes. As part of our event space rentals you will get one dedicated Doggie Howser staff member to assist with crowd control, clean-up, and assisting with any additional activities.

Can I customize my dogs pupcake?

Yes. We'd love to help customize your experience. Please let us know when booking, what sort of customization we can add. Please note some customization (added toppers) may have a small additional cost associated.

How do I book a private event at Doggie Howser?

We're excited that you're interested in hosting your pups next event in our facility. Please feel free to give us a call, or to shoot us an email about availability. Currently we only offer events on Saturdays and Sundays.

Can I have more than 10 dogs?

Each of our packages are priced to accommodate 10 pups and their humans. We do allow up to 15 dogs, at an additional cost; due to limited space, we cannot exceed 15.

Frequently Asked Questions

Daycare & Boarding

Grooming

Dog Training

Events

SERVICES

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Frequently Asked Questions

Daycare & Boarding

Grooming

Dog Training

Events

SERVICES

NAVIGATE

Follow us

CONTACT us

Stay up to date

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